In my opinion hsbc auto finance has the worst customer service i've ever expeirenced

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Home » Consumer Reviews » AUTO » In my opinion hsbc auto finance has the worst customer service i've ever expeirenced

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In my opinion hsbc auto finance has the worst customer service i've ever expeirenced

Mar 15, 2008

HSBC AUTO FINANCE complaint

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I got behind on my loan and they call every hour, I have to shut off my cell phone during the day. no one speaks english, (out sourced from India) or understands it. I don't understand why my loan has not went down that much. I HATE them!! I wish I could give them back their piece of crap truck!

the only reason I don't is because I never ever want to deal with them again, and letting it get repo'ed would mean in the future I would have to. My loan was supossed to be paid off in june 2008 ther it is march and I still owe over 6 grand, Is that all late fees or what?! I only had 2 payments put at the end of the loan. dont ever deal with them. I'ts better to take the bus.

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Comments (2)

1. Written by ex-wife with nasty ex-husband, on 01-05-2008 08:30

I got you all beat.Today is May 2,2008 and HSBC just called my cell phone with a lady asking to speak to Kenneth James (then my last name)I told her he does not live here. She informed me that was not true because this is the number that was put on the application on line. Again I said sorry he dont live here and she hung up on me. I called back and a recorder tells me from my phone number my account ending in 0000 has a balance of $1048.46. Now I called from my home number.To make a long story short they let my ex open a account under my husbands (now) last name. Then we find out 43 other kinds of accounts to. This is my ex-husband not even his ex. Does not sound like a goood company to me.

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2. Written by scammed1, on 24-03-2008 10:35

I too was scammed by HSBC. I bought my car in 2001 and in 2008 I still owed them 6 grand on a $14,000 original contract. How is that possible? Compounded late fees is how. DON'T EVER DEAL WITH HSBC!!!! They will wreck your credit and it will take years for you to repair it!

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