Pissed Consumer - This is not right!!!!!!!!!!

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This is not right!!!!!!!!!!

Jun 4, 2008

HSBC AUTO FINANCE complaint by Ekcruz

I am really upset because I have been attempting to call the HSBC main number for a week now with no avail..,......The number I call is the 1-800-418-1888 and when I punch in my account # and hit option 2 afterwards, the automated operator responds and says the office is now closed. Terrible customer service!!!!!!!! No one seems to know what's wrong!!!!!!!! @@#$%$#@%& All they do is keep transferring me to numbers that are not able to assist me because they have nothing to do with what I am calling about. All I am wanting is to speak to a CSR!!!!!!!!

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Comments (3)

1. Written by HSBC employee, on 04-08-2008 20:39

Auto Finance's hours are 6am to 6pm Pacific time.

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2. Written by can2, on 10-06-2008 20:38

Hitting the zero wont do anything. They are in San Diego so watch the time.

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3. Written by anon, on 05-06-2008 14:52

Try hitting 0 a bunch of times when the prompts come up.

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