Title issues are not the doing of the finance company when refi or purchasing a unit but the previous lien holder of the vehicle.New auto loans must have the title come from the dealership.
If you are having difficulties you may want to refer back to the dealer or previous finance company. If you are trying to get your title after paying off your loan you may want to confirm the total amount has been satisfied.
HSBC is not always the problem but the lack of understanding as the consumer or lack of communicating to obtain the required information.
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