Kasey B Gof

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Verified Reviewer

Bad experiences

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Updated by user Mar 07, 2021

I'm still dealing with HSBC...the latest communication from them, they have credited ONE of the FOUR charges...thinking positive and hoping they will FINALLY rectify it all!

Original review Feb 05, 2021
First I was offered a HSBC card with a 0% transfer benefit for a year. I transferred an amount from a high interest card with the intention of paying it off in the year and raising my credit score.

After six months, I received a letter from HSBC saying they had lowered my credit limit to what I owed, so instead of showing I owed 50% on my credit report, it was almost 100%, hurting my credit score! I called to cancel the card and was told I couldn't cancel because there was still a balance! I paid the card off within the year and kept it for small charges to pay off each month. Then I received a "free trial" item where you pay only shipping and paid the shipping charges.

After cancelling the item, my statement from HSBC showed I owed almost $200! I called immediately and complained I'd never authorized the charges...I was assured my account would be frozen while I appealed the charges...the next month, an additional $200 was on my statement! I called again...same run around, and I never can talk to the same person and I have to explain again my issue. I don't feel HSBC has my best interests at heart and TWICE they've got the contested amounts wrong!

I'm so frustrated, I don't know what to do. I feel like they don't believe me. Plus, the company that keeps charging me (even though I've cancelled and returned merchandise) has offered me the items at 75% off future purchases...which I adamantly refused. When I first called HSBC, I was assured interest would not accrue, now it is, another customer service agent said I needed a new card reissued so the company couldn't charge me again, so I got a new card, but didn't activate it until this mess is taken care of.

Then the next month I was told that wouldn't help., it would just roll over to the new card (even if it wasn't activated)! I'm seriously at my wits end, and if I can save anyone else from going through this stress by writing this review, it's worth it.
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Loss:
$398
Pros:
  • Great 0 interest offer
Cons:
  • But inconsistent customer service agents
  • Friendly

Preferred solution: Full refund

User's recommendation: Don't use them!

katherine B Nfe

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Verified Reviewer
| map-marker Queens, New York

Fraud

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I sent 30 pages of the fraud incident against me. Dated, July 8, 2020, to this day.

I sent a certified mailing of all the activity and contacts I had with your Buffalo office for all these months to CEO Noel Quinn, London UK,,,

I never received a return receipt signed by Mr Quinn or anyone else, But today on my 76 birthday I received another letter from

Buffalo NY denying my fraud.

The letter is signed by Carol L Lockwood Interim Head of Customer Relations and all the details in the letter are not accurate, which tells me no one ever read my 30 pages sent to Mr Quinn, including Mr Quinn. I tried again tonight to contact Ms Lockwood with no help from your Customer Relationship. I need the biggest person to clear this matter and return the monies that was robbed from me, charged on my Advance MC. A promotion that I never received, I requested my card to be stopped as soon as I realized, the problem on July 10, 2020.

I need an individual who will correct this issue as soon as possible,, It has been reported to NYPD, Aug.

29, 2020, when I realized, HSBC was not helping me. The matter is considered, grand larcency.

Katherine Boles

914 714 ****

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Loss:
$2600
Cons:
  • Worst customer service ever
  • Poor customer service

Preferred solution: Full refund

User's recommendation: Beware of HSBC customer service

Anonymous

Account was closed and funds in the accounts are settled

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I am disabled and my Feb 1st SSI when in the account Customer service say it closed no time frame in getting it back I have like 10 dollars to my name I can't pay rent I have reported HSBC to The Consumer Financial Protection Bureau I am also calling my local TV Station to give them my story
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Preferred solution: Full refund

User's recommendation: avoid HSBC

Anonymous
map-marker Lockport, New York

My account was recommended for closure it has been weeks My SSI went into the account so all of my balance is around 1200.00 no one can help me get it returned I am contacting a Lawyer tomorrow I

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They have held up my SSI payment which during Covid19 I can't access My account any questions please call me at 716 806****
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User's recommendation: AVOID HSBC PLEASE HORRIBLE

1 comment
Guest

If you're contacting an attorney why are you on here? Rambling on never solved anything.

JanaMarie B

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Verified Reviewer

I need to get a lien of release statement from Hsbc but you call a number and all you get is recordings. i need to talk to a real person.

i haven't rode since my husband had an accident on his about 4 years ago if not longer. i am needing to sell the motorcycle. if someone sees this please contact me. 828-352-****. Jana Baker thank you
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Cons:
  • Hard to reach on internet

Preferred solution: get a letter saying the lien has been satisfied sent to me so i can get the motorcycle sold.

Bivanju I
map-marker Johannesburg, Gauteng

I need the email address please

I need to submit my documents I need the email address
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Preferred solution: Let the company propose a solution

User's recommendation: Nice service

Samuel C Nba

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Verified Reviewer

Complaint/Class action suit

I have been waiting months to get a refund from HSBC. They basically stole 1000$ from Ke and won’t return my calls. The security team there is a joke and flagged my account see o they could take advantage of me. I have met MULTIPLE people who this has happened to and we are going to create a class action lawsuit against HSBC. It is gaining momentum at a rapid rate. Hsbc should be ashamed. This is the worst bank you could possibly have! Good Riddance Samuel Cardenas 505-582-****
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Loss:
$1000
Cons:
  • Run a round
  • Poor customer service
  • Lack of information

Preferred solution: Full refund

Anonymous
map-marker Watsonville, California

Requesting motel voucher due to czu complex fires santa cruz ca

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Still waiting to hear back about voucher,
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Jessica K Wez

Lost check

My check was stolen I would like it to be sent to a different address or just direct deposited into my bank account please. Thank you.
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Loss:
$29

Preferred solution: reissue my lost check

Anonymous

They charge me to do their job!

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Making people jump through hoops just because you can is cra
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Loss:
$23

Preferred solution: Let the company propose a solution

Larisa D Zkj

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Verified Reviewer
| map-marker Woodbridge, Virginia

Dispute

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I refute the dispute I have claimed for on February 9, 2020 and was denied. I don’t feel that my customer rights were supported and protected and I am requesting reopen it and do further investigation. Thank you. Regards, Larisa
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Loss:
$2

Preferred solution: Full refund

Larisa D Zkj

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Verified Reviewer

Dispute

Hello. I refute the dispute I have claimed back on February 9, 2020 for $1,997 and was denied. I don’t feel that I was supported and protected as I should have been as a HSBC customer, and I am requesting to reopen it and have a further investigation to get a full refund. Thank you. Regards, Larisa
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Loss:
$2

Preferred solution: Full refund

YVONNE D Nnx

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Verified Reviewer

Title release

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My car has been paid for about 8 years. And we never got the title. And DMV says Lien HSBC. I need to get it to junk yard but need title. And DMV tells me they cannot help me. Our insurance company tells us everything is fine in there records.
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Preferred solution: I just want the title

Vivian W Jvy

I have a invitation

No complaint I just wanted to apply for a for a credit card
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Preferred solution: I just would like to apply for a card because I received a invitation letter from the company

Anonymous

Looking to get a releases of lien on a trailer i git so I can get the plates from the state

is there anyone who can help. i have been getting the run around and not a soul to help me. what do i have to do to resolve this
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